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Vulnerability Voices

Welcome to Vulnerability Voices, a central repository of industry and product knowledge around vulnerability support.

Learn from consumers with lived experiences, organisations, charities and vulnerability experts, who have worked hard to make a new tool that is accessible and valuable for consumers with varying support needs.

Check out our repository of industry related content.

Interested in getting involved? Get in touch now

Credit Decisions

Vulnerability and financial intermediaries: Three enablers to meet consumer duty

Learn how clearer disclosure routes, better support tools, and increased transparency can help brokers and lenders meet FCA expectations and improve outcomes.

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Credit Decisions

Improving accessibility for blind consumers: Amy's experience with Support Hub

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Data Insights

Empowering customers: The role of Support Hub in enhancing NewDay's services

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Guide

Assessing Affordability: Financially Vulnerable Consumers and Responsible Lending

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Credit Decisions

How can a stammer affect the management of a person’s daily life?

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