Utilities

Data and analytics to support water and energy suppliers

Improve your organisation’s approach to risk, customer management, collections and supporting vulnerable customers with Experian’s expert tools and help.

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Embrace data-driven insights and decisioning

Utilities customers are looking for accurate billing and a personalised customer experience that’s sympathetic to their financial situation. Discover how better use of your data can meet their needs – and yours too.

1 in 10

1 in 10 customers consider their water and sewerage bills to be unaffordable (this is 1 in 8 in Wales), suggesting that around 2.5 million households may currently need help with their water bills (CCWater, April 2021).

42%

Percentage of 16 to 34-year-olds with a credit meter who were worried they might fall behind on energy bills due to a fall in income (Ofgem, July 2021).

31%

Percentage of businesses that have been severely impacted by Covid-19 (CCWater, July 2021).

Domestic – Energy

Find out how Experian’s data sources and solutions can help improve financial outcomes for both you and your domestic energy customers.

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Domestic – Water

Reduce risk and deliver better customer experiences by placing data-driven decisioning at the heart of your organisation. Experian has all the tools and help you need.

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Commercial customers

Whether onboarding new clients or wanting to take a more proactive view of existing ones, Experian’s services can help increase revenue, minimise risk and reduce bad debt.

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Resources to help your business

Blog

The rising cost of living

How utility companies are supporting customers through a data-driven approach

Blog

Open Banking

How Open Banking is helping utilities in the pandemic

Blog

How can energy suppliers use ‘data basics’ to limit bad debts in these uncertain times?

The challenge of data quality and speed of data correction

Blog

CRAs supporting Utilities Suppliers

What role do Credit Reference Agencies have to help you to support customers in vulnerable circumstances?

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