Our key service areas
The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes. Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including:
Who is this service for?
Organisations who are preparing for or resourcing up for a live data breach incident. We can help any size of organisation to know, prepare and recover.
Get ready in advance of a data breach
Taking the crucial step to assess and prepare for a crisis/incident means a business can evaluate resources they already have inhouse and determine resource gaps. This ensures the business can effectively notify and manage a consumer crisis response when it occurs. We can help you start to prepare your business for as little as £3k.
Preparation is key to responding to a data breach
Our team will help you evaluate existing in-house resources, perform database health checks and determine gaps. Taking the crucial step to assess and prepare for a crisis/incident means your business can effectively notify and manage a consumer crisis response when it occurs.
Experian has a comprehensive range of experts and resources available to suit the needs of all size of businesses. Our services range from a free portal with guides to fully supported account managed and Guaranteed Reserved Crisis/Response service.
Data Breach brochures and guides
Data Breach/Crisis Response Services Overview
Consumer Notification Services (Letter/Email/SMS)
Experian Identity Works Global (Web Monitoring)
Data Breach Readiness - Foundation (Response Ready)
Contact Centre/Live Web Chat/Email Response Services
Crisis Claims Business Contact Centre Services
Data Breach Readiness - Intermediate
Experian Credit/Web Monitoring Services Overview
Data Breach Readiness Reserved Response
Experian Identity Plus (Credit/Web Monitoring, UK)
Helpful guides and thought leadership
Data Breach Response Guide
Read our whitepaper - Data Breach Response: Readiness vs The Reality
View our infographic on getting your business ready to respond to a data breach
International Data Breaches viewpoint document
Data Breach: Scenario
See how we helped a financial institution respond in the event of a Data Breach
Crisis Response
Assessing the readiness of UK organisations to manage the impacts of a consumer crises
Data Breach videos and blogs
Videos
Watch our series of Data Breach interviews with Jim Steven, Head of Data Breach Response.
Blogs
- Data breach response: Five actions to protect your customers, your business and reputation.
- How can you prepare, manage and tell individuals about an incident?
- Turning an incident into a manageable situation.
- Four key risks to consider when partnering with third-party suppliers.
- The Three Rs of a Data Breach: Respond, Reassure & Recover.
Meet the Experian Data Breach Response Team
Jim Steven, Head of Data Breach Response
Experian Consumer Services
M: (+44) 07972 298698 | jim.steven@experian.com
For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.
Ryan Bradshaw, Senior Breach Response Manager
Experian Consumer Services
M: (+44) 07866 126733 | ryan.bradshaw@experian.com
For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.
Jo Pritchard, Crisis Response Executive
Experian Consumer Services
M: (+44) 07812 770418 | Jo.pritchard@experian.com
For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.
Contact us
If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.
Call us on 0844 4815 888 | Outside the UK +44 844 4815 888
Email: breachresponse@experian.com